Everything You Need to Know

Before your pickup you receive your chauffeur's name and mobile number, plus the vehicle's make, model, and license plate, by text and email. Use that number for anything on the day, such as a terminal change or running a few minutes late, and call the reservations team if you can't get through.

Around your deadline, not the map's best case, in Atlanta as in any city. In Atlanta, the Downtown Connector, where I-75 and I-85 run together through Downtown and Midtown, GA-400 through Buckhead and north to Alpharetta, and I-285 around the Perimeter are where weekday rush hours, events, and incidents add the most time. Tell us what the trip has to make, such as a flight, a meeting, or a kickoff, and set the pickup with a buffer for the time of day. On a point-to-point trip the price is set at booking, so a slow drive doesn't change it.

The grace period runs from the moment your flight actually lands. At Hartsfield-Jackson (ATL) and every other US commercial airport it is 1 hour, which allows for baggage claim and, on international arrivals, customs. At private terminals and FBOs, including PDK, FTY, and RYY in Metro Atlanta, it is 30 minutes for international and 15 minutes for domestic arrivals. Pickups from an address include 15 minutes of complimentary waiting. Waiting beyond that is charged in 30-minute increments by vehicle class, as set out in the trip terms.

It depends on how you arrive. On a domestic flight you collect your bags at the Domestic Terminal, which has a North and a South side according to your airline. On an international flight ending in Atlanta you clear customs and exit at the Maynard H. Jackson Jr. International Terminal (Concourse F), even if your plane parks at Concourse E. Your chauffeur meets you in baggage claim or at the designated pre-arranged pickup area for your terminal, and we confirm the exact meeting point in your booking. Add your airline and flight number when you book, so the right terminal is planned from the start.

Work back from your flight: the airline's recommended check-in time, plus the drive, plus a buffer for traffic. Approximate drive times to Hartsfield-Jackson, all traffic dependent, are Downtown ~20 minutes, Midtown and Decatur ~25, Buckhead and Brookhaven ~30, Sandy Springs, Perimeter Center, Dunwoody, and Marietta ~35, and Roswell and Alpharetta ~45. Weekday rush hours on the Downtown Connector, GA-400, and I-285 can add a lot to those times, so leave more room for a morning or late-afternoon flight.

In Atlanta, our home base, a corporate account covers the trips an office books most: runs to and from Hartsfield-Jackson (ATL), meetings between Midtown, Buckhead, and Perimeter Center, private flights at PDK, FTY, or RYY, and visiting clients and candidates, with convention and game days Downtown planned ahead. The same account books your travelers in every other US city they visit.

Yes. Hourly as-directed service suits a roadshow or investor day in any major US city: the vehicle and chauffeur stay with your party between stops, and the schedule can shift as meetings run long. In Atlanta, for example, the day might run from Midtown to Buckhead to Perimeter Center or out to Alpharetta. Send the meeting list and timings with your quote request, and allow for traffic between stops when you set the hours.

Every Ardenmile trip is carried by an independent, licensed and insured operator that is verified before it carries a passenger, including each chauffeur's license, driving record, and background check. Discretion is part of the standard every partner is held to. If your organization needs its own confidentiality agreement signed, say so when you book, and we confirm it with the operator before the trip.

Yes. In Metro Atlanta, the private aviation airports are DeKalb-Peachtree (PDK), beside Brookhaven and a short drive from Dunwoody, Sandy Springs, and Decatur; Fulton County Executive Airport–Charlie Brown Field (FTY); and Cobb County International–McCollum Field (RYY) in Kennesaw, the one for Marietta and Cobb. When you book, share the tail number and the private terminal (FBO) handling your aircraft, so the flight can be monitored and your chauffeur meets you there. If the aircraft is blocked from public flight tracking, send updated arrival times as they change. The grace period is 30 minutes for international and 15 minutes for domestic arrivals, and private flights at other US airports are met the same way.

Weddings follow the special events terms, which replace the standard transfer terms. Cancel more than 14 days before the original pickup and there's no charge; within 14 days the fee is 50% of the trip cost, and within three days, or for a no-show, the full trip is charged. Date and time changes need at least seven days' notice, and a change inside seven days carries a fee per change.

The vehicle and chauffeur for the hours you book, fuel, and driving within the metro area you're booked in, in one all-inclusive price confirmed before you book, with the 15% gratuity shown as its own line and applicable taxes and fees. A day that takes the vehicle well beyond that metro area is quoted with that distance included before you book. Tolls, parking, time beyond your booked hours, and anything else added on the day are billed after the trip with a breakdown.

At least 24 hours ahead where you can, and earlier for convention weeks, game days, holidays, and group moves, when demand in any city is highest. The online form takes pickups from 2 hours ahead. For anything sooner, call the reservations team, who will tell you what can be arranged.

One all-inclusive price, confirmed before you book, for the trip as booked: the fare for your route, the stops in your itinerary, and your vehicle class, the 15% gratuity shown as its own line, and applicable taxes and fees. Nothing more is expected at the end of the trip. A few charges can only be known on the day, such as tolls, parking, airport access fees, extra waiting, or a stop added en route, and those are billed after the trip with a breakdown of each one.

No. A point-to-point price is calculated on the details confirmed at booking, not on actual travel time or distance, so a slow freeway or a busy game night, on Atlanta's Downtown Connector or anywhere else, doesn't change it. What can change the total is a change to the trip itself: a new pickup or drop-off, an added stop, waiting beyond the complimentary allowance, or tolls and parking on the day, each billed with a breakdown.

For airport and point-to-point transfers, cancel more than 3 days before pickup and you're refunded less a processing fee. Between 3 days and 24 hours the charge is 25% of the trip value, and between 24 and 12 hours it's 50%, each with a minimum; within 12 hours, or for a no-show, it's 100%. One date or time change is free when requested more than 48 hours ahead, later changes may carry a fee, and inside 24 hours a change needs a new booking. Rescheduling doesn't reset the cancellation windows. Hourly hire, special events, and large groups have longer notice periods.

Vehicles are booked by class: Luxury Sedan (Lexus ES or similar) for up to 2 passengers, Luxury SUV (Cadillac Escalade or similar) for up to 6, and Executive and Jet Sprinters (Mercedes-Benz Sprinter or similar) for groups, plus stretch limousines, buses, and coaches on request. Every trip is carried by a licensed and insured local operator, and the vehicle class is confirmed with your booking.

Yes, send the full address with your quote request. In Metro Atlanta, beyond Downtown, Midtown, Buckhead, Sandy Springs, Brookhaven, Dunwoody, Decatur, Marietta, Alpharetta, and Roswell, nearby communities such as Cumberland and The Battery, Smyrna, Peachtree Corners, Johns Creek, Duluth, College Park, and Hapeville are booked the same way. Wherever you are in the US, coverage for your address is confirmed with your price, before you book.

Not on an Ardenmile booking. A Luxury Sedan is booked for up to 2 passengers and 2 bags, so three people need a Luxury SUV, which takes up to 6 passengers and 6 bags. One SUV is also a better booking than two sedans: the group arrives together, and on the same trip it usually costs less.

Count everything that rides in the luggage space: suitcases, carry-on roller cases and garment bags. List golf bags, skis, display cases and boxes separately, with their size, because they take more room than a suitcase. Laptop bags and handbags that stay with the passenger usually don't need counting.

Start with twelve months of actual spend across every supplier, including expensed rideshare. Then add your team's admin time at loaded internal rates and put a cost on service failures. Compare total cost per trip rather than quoted rates, and pilot the provider in one or two cities, or on one trip type, before moving the whole program.

Not always on the quoted rate. Local operators can quote less per trip, but several suppliers also cost you onboarding, reconciliation, multi-city coordination and uneven service. Compare the total cost per trip, including your team's admin time, rather than the quoted fare alone.

Let your chauffeur know as soon as you're through, and the pickup can move up. Good practice is a chauffeur waiting nearby who moves when you're ready, rather than arriving at a fixed time after landing. Your booking's arrival instructions say exactly where to meet.

Yes. With Ardenmile, the grace period runs from the moment your flight actually lands, early or late, and your chauffeur is dispatched to the actual arrival time rather than the scheduled one. An early landing never eats into your included wait.

At Ardenmile, a 15% gratuity is already included in your fare, so there's nothing more you need to add. If you'd like to add more, that's entirely up to you. When gratuity isn't included, 15 to 20 percent of the fare is the usual range in the US.

Generally not, if gratuity is included in the quote, and that's one of the main reasons corporate programs prefer gratuity-inclusive pricing. Unreceipted cash tips are hard to support on an expense claim, and they make trip costs inconsistent across a program.

As early as you can, and well before the first pickup. Every name, flight and bag count shapes the arrival waves, the vehicles and the departure order. Set your registration deadline early, collect flight details with each name, and send one final list rather than a series of updates.

Usually not. If the agenda keeps everyone at the venue, a standby vehicle mostly waits. Book hourly service for the moments that need it, such as a dinner in town, an activity or a leader who has to leave early, and book early departures when you build the manifest.

For a day with three or more trips, or when timings are likely to shift, book hourly as-directed. It absorbs changes without rebooking and is usually simpler than several separate trips. Point-to-point is best for fixed single journeys such as airport transfers.

Contact the reservations team as early as you can, quoting the booking reference, and they'll confirm what can be arranged. Then confirm the new time in writing. If the day is likely to move, book hourly as-directed instead, so the vehicle simply waits rather than being rebooked.

The legitimate ones are wait time beyond an agreed allowance, extra stops, disclosed after-hours or holiday premiums, airport access fees, tolls and parking, a disclosed fuel surcharge tied to an index, and cleaning or damage backed by evidence. Each should appear on its own line, with its reason.

Because nobody agreed when the clock starts. For airport pickups, some providers count included wait time from the scheduled arrival and others from the actual landing. On a delayed flight, the same trip can produce two very different charges, so it's worth confirming the rule before you book.

Five things: a measurable definition of on time, how quickly bookings and changes are confirmed, what happens when a trip goes wrong, how billing questions are raised and answered, and how often performance is reviewed. Define each one so it can be measured from records both sides already keep.

It should cover three cases: a late vehicle, a vehicle that doesn't arrive, and a breakdown during the trip. For each, agree on who tells the traveler, how a replacement is arranged, and that a written explanation follows within an agreed number of business days.

Only once a suitable vehicle has been confirmed for your trip in advance. A vehicle that carries a folded wheelchair isn't automatically right for a passenger who needs to stay in a non-folding chair. Please contact the Ardenmile reservations team before booking, describe the chair and the passenger's needs, and wait for written confirmation.

Through the airline. Under the Air Carrier Access Act, airlines provide assistance such as wheelchair help from the gate to the terminal entrance or an adjacent pickup point. Request it when the flight is booked, and tell your chauffeur provider where that assistance will end, so the chauffeur can meet the passenger there.

Yes. The reservations and dispatch line is answered 24 hours a day, 7 days a week, so an early flight out of ATL or any other airport, a late arrival, or an after-hours client dinner is booked the same way as any other trip. Book an early-morning departure by the day before at the latest, so the pickup time, vehicle, and chauffeur are all confirmed before the night ends.

No. Ardenmile is a booking and transportation coordination company based in Atlanta. We take your booking, confirm one all-inclusive price, and arrange the trip with an independent, locally licensed and insured operator in the city you're traveling in, who is the carrier for your journey. Your booking, your price, and any question about either stay with Ardenmile, from the quote to the final receipt.

Your flight is monitored, and your chauffeur is dispatched to its actual arrival time rather than the scheduled one, so a delay or an early landing is adjusted for at no charge, at ATL and every other airport. Your grace period starts when the flight actually lands. If the flight is canceled, send your new flight details once you're rebooked, and the pickup moves to match.

Yes, at every major US airport. Beyond Hartsfield-Jackson (ATL), pickups and drop-offs can be booked at airports such as JFK, LaGuardia (LGA), Newark (EWR), Chicago O'Hare (ORD), Dallas/Fort Worth (DFW), Houston (IAH), Miami (MIA), Los Angeles (LAX), San Francisco (SFO), Seattle (SEA), Denver (DEN), and Boston (BOS). Each trip is carried by a licensed local operator, with the same flight monitoring and 1-hour grace period after landing, and we confirm the exact meeting point in your booking.

At ATL, as at any other airport, Meet & Greet is an optional add-on you can choose when you book an airport pickup: your chauffeur waits for you inside the terminal with a name board and helps with your luggage. Without it, your chauffeur meets you at the designated pre-arranged pickup area for your terminal. It's worth adding for a first visit to a city, a guest you're hosting, or a group arriving together, and it appears as its own line on your quote. Either way, we confirm the exact meeting point in your booking.

A corporate account gives your company one place to book ground transportation in every US city your team travels to, from airport transfers to days of meetings and visiting clients. Your travel policy, such as vehicle class or who may book, is set once on the account, assistants can book on behalf of travelers, and each trip can carry your cost center or project reference. Corporate accounts can request monthly invoicing.

Yes. An assistant can book, change, and follow trips for the executives and guests they look after, from an airport arrival to a full day of meetings, in Atlanta or any other US city. Put the traveler's name, mobile number, and flight on each booking, so the chauffeur contacts the traveler directly on the day while you keep the confirmation.

Yes, with more planning than a normal day. The Georgia World Congress Center, Mercedes-Benz Stadium, and State Farm Arena sit close together Downtown, so a large convention or an event night fills the surrounding streets and the Downtown Connector, and streets around the venues can close. The same goes for game days at Truist Park and The Battery Atlanta, near I-75 and I-285. Book early, tell us the event's start and finish times, and we confirm a pickup and drop-off point that works on the day.

That's what an executive sedan or SUV is for: a quiet, climate-controlled cabin and a chauffeur who leaves you to your calls. If you need something specific, such as onboard Wi-Fi, a particular charger, or a child seat, note it when you book, and we confirm what your vehicle has before the trip.

Yes, in Metro Atlanta and across the USA, for the couple, the wedding party, and family: hotel to ceremony, ceremony to reception, and the send-off at the end of the night, booked by the hour so the vehicles stay with you between stops. Luxury sedans, SUVs, Sprinters, and stretch limousines are booked by class. Send your timeline, addresses, and guest numbers with your quote request. Weddings may need a longer minimum than the usual 3 hours, and your quote confirms it.

You book a vehicle and chauffeur for a block of time, with a 3-hour minimum, and direct the day as it goes: stops within your booked hours, waiting between them, and changes of plan without rebooking. It suits a day of meetings, a client dinner with a hotel drop-off, or a run of site visits in any major US city. In Atlanta, for example, that might be Midtown, Buckhead, and Perimeter Center in one afternoon.

Send the pickup and drop-off, date, time, passengers, and vehicle class through the quote form, and the reservations team usually replies within 2 hours with one all-inclusive price, confirmed before you book. Multi-stop days, roadshows, events, and trips between cities on any drivable US route are quoted the same way, and your booking is confirmed once a vehicle and chauffeur are secured for it.

Open Manage Booking from the account icon in the header (Account & Bookings in the mobile menu). You can send a change request for a single trip, such as a new pickup time, flight, or passenger, or sign in to see all your trips, and every change is confirmed by email. For a same-day or urgent change, call the reservations team instead and quote your booking reference.

Yes, as an optional add-on for trips within Georgia, where your route has them. In Atlanta, the Georgia Express Lanes are tolled lanes, paid with a Peach Pass, on parts of the metro interstate network, and their tolls change with traffic, so they're worth it for a time-critical trip such as a tight flight or a meeting start. Because the toll can't be known in advance, it isn't part of your quoted price: it's billed at cost after your trip, with a breakdown. Tolls on any other US route are billed the same way.

All major credit cards, including Visa, Mastercard, American Express, and Discover. The card is held against your reservation, so any agreed charges from the day, such as tolls or parking, can be settled with a breakdown without asking you for it again. Corporate accounts can request monthly invoicing.

Every operator Ardenmile works with, in Atlanta and in every other US city, is verified before it carries a passenger: the licensing, operating authority (including federal authority for trips that cross state lines), and commercial passenger insurance required where it operates, its vehicle standards and maintenance, and each chauffeur's license, driving record, and background check. The operator is the licensed carrier for your trip, and its commercial passenger insurance is the policy in force for it. If your travel policy asks for an operator's certificate of insurance, raise it when you set up your account.

Yes, on any drivable US route, each quoted as one all-inclusive price before you book. From Atlanta, typical drives, all traffic dependent, include Athens or Macon in about 1.5 hours, Columbus in about 1.75 hours, Chattanooga in about 2 hours, Greenville SC in about 2.25 hours, Birmingham or Augusta in about 2.5 hours, and Savannah, Charlotte, or Nashville in about 4 hours. Routes elsewhere, such as New York to Boston or Dallas to Houston, are quoted the same way. Choose a one-way drop-off, or keep the vehicle for a same-day return.

Yes. Georgia is our priority state: after Metro Atlanta come Savannah, Augusta, Macon, Athens, and Columbus, for trips within each city and by road to and from Atlanta. Send the addresses with your quote request, and each trip is quoted as one all-inclusive price before you book.

Usually, on the same trip. You pay for one vehicle and one chauffeur instead of two, so an SUV's all-in rate and its waiting time typically come in below the cost of two sedans. Book two sedans only when the group needs to split up.

When the group travels together, with the same pickup, destination and time. An Executive Sprinter takes up to 14 passengers and 14 bags, and a Jet Sprinter up to 7 in larger seats. Several SUVs work better when people land on different flights or split up during the day.

Keep a local operator when volume in that city is very low, when you have a specialized need such as armored vehicles or particular accessibility equipment, or when a long relationship carries real knowledge of your people. It also makes sense where the provider doesn't arrange service, such as trips outside the US.

Yes. With one provider you have one standard for checking operators, one set of terms and one point of accountability, instead of a patchwork of suppliers with different processes. Under a travel risk framework such as ISO 31030, that is much easier to demonstrate than a collection of separate arrangements.

No. If your flight is canceled, Ardenmile reschedules your pickup free of charge. Simply send your new flight details once you're rebooked, and your chauffeur moves to match. If you'd rather cancel the trip altogether, the standard cancellation schedule applies, based on how far ahead of pickup you cancel.

Don't worry: your booking includes the arrival instructions for your airport, so you can follow them without calling. Head to the meeting point in those instructions, at Hartsfield-Jackson or any other airport, where your chauffeur will meet you, with a name sign if you added Meet & Greet. Adding a second contact in your booking notes means someone else can be reached too.

Not quite. A tip is voluntary: you decide whether to give it and how much. An included gratuity is set in advance and is part of the price of the service, which is why Ardenmile shows it as its own line on the quote. Either way, nothing more is expected at the end of the trip.

No. At Ardenmile, a 15% gratuity is already included in your fare, so nothing more is expected at the end of your trip. If you'd like to add more, for example after a long wait or an unusually demanding day, that's entirely up to you, and it's never required.

Yes, when their flights land close together. Group arrivals into waves by landing time and size each vehicle for the wave's bags. Give international arrivals their own wave, because customs adds time, and avoid holding a full vehicle at the airport for one late flight.

Check the state's 511 traveler information service, such as Georgia 511, the day before for closures and conditions on your route, and watch the forecast for storms or, in winter, snow and ice in the mountains. Build a weather buffer into departure times, and put the earliest flights in the first vehicle.

Booking the new trip and forgetting to cancel the old one. Staying another night means two separate changes: cancel or move today's airport run, and book tomorrow's. Do both explicitly and confirm each in writing, so no car is left waiting for a trip nobody needs.

Call, don't message, and get a person on the line. For an Ardenmile booking, call the reservations team at +1 (437) 690-0333 with the booking reference. Afterward, confirm what was agreed in writing so the fix is recorded, and raise any billing question with the reservations team, quoting the invoice number.

Run five checks each month. Match ten sampled trips against their quotes, and track what share of trips carry wait charges. Compare the vehicle class booked with the class billed, check that fares are consistent on your busiest routes, and confirm every line carries a usable cost center or reference.

Compare the invoice with the confirmed booking and look for itemized charges from the day, such as tolls, parking, waiting or an added stop. If a difference isn't explained by a line with a breakdown, query it in writing with the provider's billing or reservations team, quoting the invoice number, rather than settling it with the chauffeur.

Agree on the definition before the target. For pickups from an address, on time means the vehicle is there and ready at the booked time. For airport pickups, measure against when the flight actually lands, not the scheduled arrival, and use timestamps both sides can see.

Once a quarter suits most programs. Cover on-time performance against your agreed definition, every incident and how it was resolved, response times, spend, and the events coming up next quarter. An incident log kept between reviews means each conversation starts from records, not memory.

No. An airline or airport may help a passenger inside the terminal, and that's arranged separately from the road journey. The chauffeur provider looks after where the vehicle meets the passenger, how a mobility aid is loaded and secured, and what the vehicle can carry. It's best to arrange and confirm each one separately.

Share what the aid is, its size, and whether it folds or collapses. Mention whether the passenger moves into a seat or stays in their chair, what help they need and how long it takes, and how they like to be contacted. On the Ardenmile quote form, choose the foldable wheelchair option where it applies and add the rest in the notes.